We can say that mediation is a process which is used to solve the problems.
1. The mediator teach the parties to ensure that each party is fully heard in the mediation process. When necessary, the mediator can help by reshaping and reframing communications because of better understanding about an issue. When both parties give their arguments in front of mediators then mediators explain the summary of conflict between both parties. People have to face the troubles if they cannot give their all arguments in front of mediators. We can say that mediation is a process which is used to solve the problems.